Privacy Policy

1. Introduction

Pandit G ("we", "us", or "our") provides Vedic astrology consultation services through our website and WhatsApp Business platform. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, including messaging us on WhatsApp.

By using our website or contacting us on WhatsApp, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

• Contact information: Your WhatsApp phone number, display name, and any contact details you voluntarily share during consultation.
• Messages and consultation data: Text messages, birth details (date, time, place), kundli-related information, questions about marriage, career, health, or other personal matters you share for astrological guidance.
• Payment information: Payment status, transaction references, and amounts processed through WhatsApp Payments or other approved payment methods. We do not store full card or bank credentials; payments are processed by third-party payment providers (e.g. Razorpay, PayU) in accordance with their privacy policies.
• Technical data: Message timestamps, delivery/read status, and webhook metadata received from the WhatsApp Business Platform operated by Meta.
• Website usage: Basic analytics such as pages visited, browser type, and device information when you browse our website.

3. How We Use Your Information

We use your information to:

• Provide personalized Vedic astrology consultation and guidance
• Respond to your messages on WhatsApp
• Process consultation fees and payment confirmations
• Manage consultation sessions and billing (₹151 per 3 minutes)
• Improve our services and customer support
• Comply with legal obligations and prevent fraud or misuse

4. WhatsApp and Meta Platforms

Our service uses the WhatsApp Business Platform (Cloud API) provided by Meta Platforms, Inc. When you message us on WhatsApp:

• Your messages are transmitted through WhatsApp's infrastructure subject to WhatsApp's Privacy Policy
• Meta may process certain data as described in Meta's Privacy Policy
• We receive message content and metadata via webhooks solely to operate our consultation service

We are not affiliated with Meta or WhatsApp beyond our use of their business messaging API.

5. How We Share Your Information

We do not sell your personal information. We may share data only with:

• Service providers: Hosting (e.g. Vercel), payment gateways, and technology partners necessary to operate our service
• Meta / WhatsApp: As required to send and receive messages through the WhatsApp Business Platform
• Legal requirements: When required by law, court order, or to protect our rights and safety

6. Data Retention

We retain your consultation messages and related data only as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data by contacting us (see Section 10).

7. Data Security

We implement reasonable technical and organizational measures to protect your information, including secure HTTPS connections and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Withdraw consent where processing is consent-based
• Opt out of non-essential communications

To exercise these rights, contact us using the details below.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

10. Contact Us

For privacy-related questions, data requests, or concerns, contact:

• Service: Pandit G
• Email: panditg@astro.com
• WhatsApp: Message us on our official WhatsApp Business number used for consultations

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.